We currently have three different delivery methods. All our deliveries or collections are made in reusable insulated polystyrene boxes. The boxes are packed with ice refrigerant packs which keeps the product refrigerated for up to 48 hours.
1. Van delivery
Our van’s will deliver free of charge for orders over £40 to the following postcodes; DT2 8 and BH20 6. All orders before 4am are delivered the same day on; Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Therefore if you order by Monday 4am your delivery will be made on the Monday afternoon. Our deliveries will be made between 2pm and 8pm, if you will not be in to receive your delivery then please advise us where you would like us to leave the box when you place your order. In order to maintain our low carbon footprint we request that you keep the boxes so that we can reuse them with your next order.
If you live outside these areas you can collect from our business address between the hours of 11:00 and 13:00 Monday to Friday only.
Our Address is Fossil Farm, Winfrith Newburgh, Dorchester, Dorset, DT2 8DB
**Please note that you have to pre-order your meat before collection**
3. Postal delivery
Alternatively we can arrange to deliver your meat using our courier which is usually posted the day after you place your order. All orders before 12pm are posted the following days; Tuesdays, Wednesdays, Thursdays and Fridays. For example order on a Monday by 9am and we can get your meat delivered on the Tuesday. Please note that we do not take orders for Saturday delivery at this point in time. All orders under £80 are subject to our flat rate delivery charge of £5. If you are not going to be in to receive your meat delivery, can you please advise where you would like us to leave the box when you place your order.
Refunds & complaints
If you unfortunately have a problem with your order then please advise us ASAP. Where practically possible we will endeavour to rectify the problem by sending you replacement goods or we will offer a monetary discount off your next order. As a small company we cannot offer a cash refund on orders.